Estes Express Lines - Kennesaw, Georgia

Marco Mijares

I am extremely disappointed with the service provided by Estes Express Lines From the beginning, they have been unreliable, with multiple 5 days and missed delivery dates that caused significant disruptions to my business operations.

Mario the driver did not make an effort to deliver or call us, instead he log into the Estes system "Delivery Attempted - Special Equipment Required", after us waiting fom 9 am to 9 pm for the delivery.

What’s worse is the lack of honesty throughout the process. I was repeatedly given false updates and assurances, only to find out later that the information was inaccurate. It’s one thing to face unexpected challenges, but outright lying to your customers is unacceptable.

Despite numerous attempts to resolve the issues, their customer service was unhelpful and dismissive, often deflecting responsibility instead of offering solutions. I trusted them with critical shipments, and they failed to deliver—both literally and figuratively.

I strongly advise others to think twice before using Estes Express Lines. If you value reliability, transparency, and professionalism, look elsewhere. This experience has been nothing but frustrating and costly for my business.

Corinne Bundy

Delivery man was extremely friendly, professional and helpful with our return shipment. Even went so far as to troubleshoot another delivery we were preparing. A pleasant experience for what is typically a non event.

Colleen Hurst

I'm the office manager at a local flooring company in Acworth, and so appreciate the Estes crew in Kennesaw! After a miscommunication that could have been a major headache for us and our client, the lovely ladies in scheduling were able to have a manager come help load our truck. They prevented a reschedule of flooring materials, as well as an angry customer. Thank you so much Estes! I've got a happy owner, driver, delivery crew, and client. You saved me a horrible Monday morning headache!

Vincent Spates

We are in 2024 and Estes still doesn't have the ability to give the customer an accurate delivery date. Just false promise after false promise. It gives the customer a bad experience and it also gives the companies that use their services for last mile delivery a bad reputation and therefor a poor customer experience for their customers.

Ali Elnaamani

Worst customer service you could ever experience. Shipment was supposed to arrive 3 days ago. I volunteered to drive to the shipping location and pick it up myself but no one wants to get the paperwork done for me to do so. Hours on the phone getting approvals from home depot so that I can get my item picked up from Estes but Estes does not care about accommodating their customers what so ever. Their time line for delivery is completely different. Its on their own term no matter what the tracking says.

Graeme C

Estes was fulfilling delivery of grill I bought online from a vendor. Overall experience with Estes terrible. It took more than 4 days for them to deliver grill roughly 10 miles. after 2 days excuse was their truck was not large enough (Friday). Next delivery attempt (Sat) I waited in all day and despite contacting cust service 4 or 5 times they could apparently not get a response from the driver to tell me where my grill was. I eventually got a message saying wrong item had been loaded on truck and they would try again on Sunday. Got message at 8am Sunday saying it was being loaded on truck and would be with me shortly. At approx 1pm Estes driver dumped my new grill and 2 palates at bottom of my driveway. No attempt to drive on driveway and drop off near garage. No delivery paperwork. When I tried to flag down driver he just drove off. I complained to cust service again but guess they did nothing about it after that as the job was done. I would never choose this company to handle any deliveries for me.

Heather Graham

HORRIBLE. Had a scheduled delivery date and time, no call no show. Call the next morning to find out status, told it would be delivered that day before 4. Show up at 4:30 and leave a 150lb package at the end of my driveway. Asked if they plan to leave it there and the response is "We're curbside" and drives off. Not to mention, if you do not require someone home to "sign" for delivery, then remove that from your confirmations so people do not lose days of work waiting around for this amazing customer service when your driver decides to show up.

Christian

As a vendor shipping via Estes heavily daily, our freight is always consistently moving in a timely manner. Couldn't ask for a better LTL carrier! Michelle Baker, Amanda Lavender, & Kristy Wilder from the terminal have excellent communication skills and keep us well informed of ETA's and assist in resolving any issues I may have. Absolutely amazing carrier!